Frequently asked questions. If you still need help, please contact us.
GENERAL QUESTIONS
The item I wanted is now out of stock, what can I do?
Some pieces are limited releases but best sellers often restock. Sign up for our SMS and email newsletter for updates.
I am unsure what size to choose?
Our pieces are true to size with an oversized fit. For a more fitted look, size down.
How can I find out about upcoming promotions?
Sign up for our SMS and email newsletter for updates.
ORDERS
Can I change or cancel my order?
How do I use promo code?
Enter code at checkout
I have placed an order and didn't receive confirmation email?
Please contact us at cyniquecollection1@gmail.com
RETURNS
Can I return a sale item?
How do I return an item?
Answer
Do you accept refunds?
SHIPPING
Can I track my parcel online?
Yes, once your order is processed and shipped, you will receive a USPS tracking number.
How long does processing and shipping take?
In most cases 5-7 business days (M-F)